KLIN-IK

Product Information

Klinik offers a unique possibility to create bespoke pathways and workflows that will allow you to streamline as efficiently as possible to the right point of care. It will give your team greater control of how you receive patient queries and split workload already at the first step. We only have a limited number of appointments available each day, and this can make it difficult to book the appointment you need. Easy-to-use online interface: Klinik Access is an easy-to-use online service. It works on all your devices – your phone, tablet, laptop or desktop computer and you do not need any login details. Klinik has a great user experience – 90% of users rate the online service as good or excellent.

Klinik makes it more obvious which patients need an appointment so we can prioritise care needs” says Dr Thomas Patel-Campbell, Haxby Group GP Partner and Chief Clinical Information Officer (CCIO). Your GP practice is the data controller and Klinik acts as a data processor meaning that all personal data is accessed only by GP practices and professionals. Klinik is more individualised and the responses you give will affect the questions the system asks. Triage staff then makes the decision on how best to respond to the patient. The AI helps give them confidence that they have not missed any urgent cases, and helps in how they choose to respond. The triage capability provided by Klinik will allow our GP-led clinical triage team to prioritise care based on needs. So, in a consistent and fair way, we will focus our efforts first on patients who need us the most. This is a dramatic shift from our first-come-first-served approach.It helps medical practices to put everything involved with running a private practice into one secure and automated place and is the cost effective practice management solution out there. Through klinik’s business intelligence system you will have access to data which will show the flow of patients, clinician time and patient activity which will in turn help you to make decisions/changes to areas that previously have been a challenge and allows you to organise resources much more efficiently. New system In early July 23 we are implementing a new system called Klinik. We believe it will help us eliminate the 8 am telephone lottery. Once you have activated your account, you can log into the professional interface using the login window shown in image 2. Klinik is very user friendly. The layout of the system should make it easy to highlight patients’ issues and the questions asked are more relevant to specific issues.

We serve a wide range of healthcare professionals and health service providers, offering digital end to end patient flow management solutions, supporting efficient collaboration and the ability to create triaging hubs in your primary care network. Our solutions have been implemented within GP practices, GP groups, PCNs, public and private hospitals and emergency rooms. Klinik’s AI online triage and patient flow management solution can manage all incoming demand through the same platform. Its intuitive patient interface can handle enquiries coming through online, while a telephone module provides the possibility to capture 100% of inbound enquiries (online & telephone) in the same system. In late 2019, Haxby Group, which manages 11 GP surgeries, became the first in the UK to switch over to the Klinik Access online system. Patients can now use a simple online assessment tool to help streamline patient flow and receive the most appropriate care. Please ensure ALL the questions posed are answered or this may lead to delays in the practice being able to deal with your request. After this, Klinik will assign you to the right point of care, which could be with your GP or a pharmacist, specialist or an emergency care facility. Once approved by a healthcare professional, your assigned care provider will be in touch to make an appointment.If you have a health related concern and require an appointment but also have an administrative enquiry you should choose the appropriate tiles on the platform and submit separate enquiries. Please be sure to mention that you have made a separate enquiry within your last submission if this is on the same day or the previous enquiry has not been responded to. Klinik Healthcare Solutions is founded 2013 and we have operations in UK, Finland, Portugal and Netherlands. For any administrative enquiries by selecting a tile you may find some further drop down options e.g. Nurse enquiries may have further options of blood test or contraception. In addition all administrative tiles contain a description of what is required from you to enable the practice to deal with your enquiry.